![]() ![]() However, they’re crafted for different use cases. They both offer some state-of-the-art core functionality and numerous unusual features. Both are equally feature-rich, powerful, and well-established. The Intercom versus Zendesk conundrum is probably the greatest problem in the customer support tools world. Intercom or Zendesk: are they like two peas in a pod? □ We’ve prepared this quick comparison table to help you have a helicopter view. They’ve been marketing themselves as a messaging platform right from the beginning. Intercom is four years younger than Zendesk. Like when they bought out the Zopim live chat and integrated it with their toolset. It was later that they started adding all kinds of other features. ![]() Intercom vs Zendesk: introįounded in 2007, Zendesk started as a ticketing tool for customer support teams. Sign up for a free trial and test it yourself. Why don’t you try something equally powerful yet more affordable, like HelpCrunch? It combines live chat, chatbot, knowledge base, in-app messenger, and auto message functionality with help desk features like shared inbox, customer profiles, tags, etc. Both tools can be quite heavy on your budget since they mainly target big enterprises and don’t offer their full toolset at an affordable price. If you’re a sales-oriented corporation, use Intercom for its automation options. The following table shows feature availability for Support Suite plans as of January 31, 2021.įor information about pricing, see the Suite pricing page.Basically, if you have a complicated customer support process, go with Zendesk, an excellent Intercom alternative, for its help desk functionality. When features are added to the current Professional or Enterprise versions of Support, Guide, Chat, or Talk, or social messaging, they will also be added to the equivalent legacy Support Suite plan. Support Suite Enterprise, included the Enterprise plan versions of Support, Guide, Chat, Talk, plus the social messaging add-on.Support Suite Professional, included the Professional plan versions of Support, Guide, Chat, Talk, plus the social messaging add-on.The legacy Zendesk Support Suite offered two plan types that contained Support, Guide, Chat, Talk, and social messaging in one bundle. It includes everything from the other plans plus an enhanced sandbox environment, enhanced disaster recovery, a high volume API add-on, and more. Includes all the features in the Suite Enterprise plan plus you can add additional features that tailor Zendesk exactly to your needs. It also includes real-time shareable reports, a sandbox environment for testing, and more. Enterprise helps you scale up your support with custom permissions, agent workspaces, and branding. Includes all the features in the Suite Professional plan plus additional features for delivering personalized customer experiences at scale. Plans purchased after Apalso include Sunshine conversations. Professional adds capabilities like AI-powered answers, community forums, SLA management, custom reports, and more. Includes all the features in the Suite Growth plan plus additional features for growing teams, better collaboration, routing, and analytics. Growth includes multiple help centers, up to 100 AI-powered answers, conversation routing based on skills, light agents, a self-service portal, and more. Includes all the features in the Suite Team plan plus additional features to handle higher support volume. Team includes the fundamental features plus a single help center, up to 50 AI-powered automated answers, pre-built reports, support from the Zendesk team, and more. ![]() It includes the basic features you need to deliver omnichannel support wherever your customers need it. The current Zendesk Suite plans are: Plan
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